[Resolved] Kent RO — ro water purifier faulty

Dhanesh Datta

from Gurgaon, Haryana

Address:	New Delhi, Delhi
Website:	www.kent.co.in/water-purifiers/ro/?utm_source=Google&utm_campaign=Brand_Kent_Omnicom_Water&u

I had bought a water purifier (Green one) costing rs 7400 just 1-1/2 years back.
I had bought an amc also but whenever i face and issue and call your engineer. He asks us to change some component and charge rs 1000 on an average.
We have spent almost 4000 in the last 1-1/2 years plus the amc charges rs.900. I is quite disappointing that when we go to buy the product.. It is said that it will not cost you more than 1000 per year maintenance. Kindly look into this and advice.. I am quite upset with the behaviour and the product.

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Oct 24, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2017

Kent RO Customer Care's response Dear Mr.Datta,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Verified Support

Sep 20, 2017

Kent RO Customer Care's response Dear Mr.Datta,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent