[Resolved]  Kent Ro Service Bangalore — Pearl purifier service pathetic.

Address:

Bangalore, Karnataka, 562125

I have brought a Kent Pearl RO purifier on 15th November 2014 and its in warranties, it was working ok, 2 months back there it stoped, and after multiple calls and follows these service guys came and replaced the motor, the issue that time they came some 3 or 4 time and changed, this each time they will come change some thing and after some time the it will stop, then again come and change some thing. Luckly they changed the motor and now on 13th october it stoped, i raised complaint in there customer care no [protected]. they sent AQUA CARE service guys, these guys come and change some parts and they dont even wait for 10 mins and run away. the moment they go the motor will stop, The came for 4 days, changed the Choke for 3 times and the moment they go the machine will stop. Then they stopped taking my call and comming, i started following up with KENT service center from 16th of October and till 23 they said technician will come and come and no one turn up. and on 23th luckly the same guys came, and changed the CHOKE for the 4th time. I made sure my electrician is at my home while this guy came and we fit one stabilizer also,
This guy he did not even wait for 10 min and ran again after 20 mins the machine stopped again.

Horrible service center guys they have no knowledge of the system and just change some parts. And the worst part is the call center. These guys dont even know to talk english, each time i call they say in 12 hr some one will come and that went for 5 day with no one.

I dont even know any bangalore area incharge to escalate the matter, can any one help me with a bangalore area incharge or some higher authority to get this fixed, my warantee will expire in some 3 weeks and the machine is not working. I want this is to be sorted out pls help me.

After todays service the service center guys closed the ticket as issue fixed, the problem is not solved the machine is still not working and i am lying helpless, please suggest a way for this.