[Resolved]  Kent RO — Service Complaints

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	www.kent.co.in

I have logged a complaint on kent service desk on 13th October 2016 that my machine taking more time to purify the water. One service person came and inspected the machine and told SMPS not working, and will bring new SMPS next day and fix this. Next day another person came and told he is not finding any issues with SMPS so the problem with motor pump so need to change that.He dismantled the machine and told tomorrow he will be back with pump and fix this. 15th i got a message from customer care mentioning my request has been closed successfully with excellent ratings. I called the customer care and complained that its not done and don't close the complaint.But they said, from service center side they closed it so i need to open another request. I opened another complaint on 16th october 2016, but till they didn't reach me out. I called many times on customer care on these days, every-time they used to tell it will rectify in another 12-24 hours. But i am waiting from last five days to fix this issue.