[Resolved] Kent RO — service issue (comp id[protected]

sanjaydelhi2019

from Noida, Uttar Pradesh

Address:

Ghaziabad, Uttar Pradesh, 201014

Dear sir,

This is to inform you that i have buy ro on may 2018 and last service done on may 2019 on that time my ro notworkibg properly the water was very hard and the same time i had buy amc of the same and the ro condition will remain the same but now my ro giving regulybeep and i had complaint again then executive told us your filter not working and would be replaced and you have to bear charged of rs.3750 and i had told him why not you have replaced on that time they told us on that time the filter is on good condition then i had told that what u have done in free service but they not able to give satisfactory answer they cheated by demanding money and wait for the product out of warranty i have buy ro approx 20000/- and amc of rs 2600 but although my ro not working they also cheated us in their apps it’s show my instalation date is dec 2017 and expires warranty in dec 2018 whereas i had buy ro on may 2018 please do the needful as it’s very hard core money.

Thanks
Sanjay arora

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Oct 1, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2019

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

Verified Support

Aug 07, 2019

Kent RO Customer Care's response Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent

Aug 07, 2019

Updated by sanjaydelhi2019 But nothing happened they told me you bur Ro on 2017 dec where as I have Invoice I had buy on May 2018 and in the time of warranty why they have not changed filter and memberane.

This is pathetic service no body listening everyone demand money to replace.
What does meant for warranty.

Sanjay Arora

Aug 08, 2019

Updated by sanjaydelhi2019 Will it resolved or not please clear as my Ro not working since 7 days and facing of drinking water issue so kindly let us know the filter got damages it’s condition are very bad as it not happened on or two month

They not properly served on previous service that’s why it happened

Aug 10, 2019

Updated by sanjaydelhi2019 What’s is going on no body giving satisfactory answer about my complaint till date.

We are facing issue of drinking water so kindly look into the matter as it’s already taken lots of time.

Verified Support

Aug 10, 2019

Kent RO Customer Care's response Dear Sir,

We apologies for the inconvenience caused to you. We request you to kindly allow us for some more time in order to resolve your issue.

Regards,
Team Kent

Aug 16, 2019

Updated by sanjaydelhi2019 Dear sir /man

Hope already given a lots of time would you like to resolve my issue or not as this pathetic service by Kent. We are waiting for your response.
Thanks

Verified Support

Aug 17, 2019

Kent RO Customer Care's response Dear Sir,

Apologies for the inconvenience. Your complaint is under process. Kindly cooperate with us. We will revert shortly.

Regards,
Team Kent

Aug 20, 2019

Updated by sanjaydelhi2019 Dear sir/man

We are waiting your response till now but no body bother to resolve the issue you people only Mony minded

Verified Support

Aug 20, 2019

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Aug 22, 2019

Updated by sanjaydelhi2019 Dear sir/man,

This is to inform you that I have not recieved any update till now, it’s my humble request kindly update as drinking water issue in home.wheateher you can do something or not kindly confirm asap

Verified Support

Aug 22, 2019

Kent RO Customer Care's response Dear Sir,

We deeply regret the inconvenience caused. Your complaint is under process. Kindly cooperate with us. We will revert shortly.

Regards,
Team Kent

Aug 24, 2019

Updated by sanjaydelhi2019 Nobody listening yet so kindly let me know where the company stand for we are facing water issue since one month but you people always giving assurance with wait for some time if we will pay for the same then definitely it work in a same day and thanks for your company support.
But this is pathetic and all you people make us fool, it’s my biggest mistake to buy KENT company RO SAME POST WILL ALSO SEND TO MRS HEMA MALINI WHO ADD YOUR COMAPNY, she should know the company responsibility and customer centric how they are

Thanks

Verified Support

Aug 26, 2019

Kent RO Customer Care's response Dear Sir,

We are sorry for your disappointment. We are a 100% customer oriented company and this is something we'd never want you to feel about us. Please allow us some time, we'll ensure to have this sorted out at the earliest.

Regards,
Team Kent

Aug 26, 2019

Updated by sanjaydelhi2019 Dear sir

As we have lots of drininking water issue so I have replaced membrane by paying cash to Kent authorised service provider having complaint id[protected]

Verified Support

Aug 30, 2019

Kent RO Customer Care's response Dear Sir,

We would like to inform you that, your concern has been already forwarded, request you to wait for some time, it will shortly rectify.

Regards,
Team Kent