[Resolved] Kent RO — service man demands money for warranty product

ajay mittal ji

from Kasauli, Himachal Pradesh

Address:

Hisar, Haryana, 125001

I had purchased an kent grant plus ro on 30th april, 2018. I had made an complaint of tank leakage card via kent app on 19th october. Case id[protected]
Service man demand bribe for check the product, while i had denied to pay, my complaint was closed.
On today after replacing new tank, service man demand satisfaction code. While on denied to provide, service man try to create pressure on me.
After that new tank was open from kent ro and left the home.
New complaint no[protected] dated 21st october, 2018
Product no. Kr[protected]

P. No of customer [protected]

Service man and head of hisar has also misbhave with me.

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Nov 30, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Oct 29, 2018

Kent RO Customer Care's response Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Warm regards,
Team Kent

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Comments

Saket Srivastava 2018

from Channarayapatna, Karnataka

I have raise a request number [protected] on date 28th November 2018 which was supposed to solve in 24 hours and it was simply closed without solving it. To buy time another request was raised [protected] on 1st November to solve the problem .No body visited by place and when i escalated to senior Mr Ankur talked with me and without listening me completely he dropped the call.I was speaking in a proper professional behavior whose recording can be listen to verify the same.This was the behavior of MR Ankur. Then i again called customer care and talked with senior guy name Mr Prakash who patiently listen me and had also done tele conferencing with Mr Satish of Bangalore who was going to solve my case on 2 Nov 2018. For this again my old request [protected] is closed and and new case was registered with [protected]. A message have also come that Mr Nanda will come and visit the place.I call MR NANDKUMAR at 12:30 pm on 2Nov 2018 as per the number shared to me of Nand kumar in mobile . He told he will visit by 3:00 pm today and his 3:00 pm is still not over .may be he forget to told me 3:00 Pm of 2020 or some other year he will visit. I called again customer care around 19:26 on 2 Nov 2018 somebody pick the call and when i told transfer it to your senior then he transferred the call and after that i waited 41minutes and 46 seconds on the same call so that some senior will come and talk. Finally i ended up call by registering on call back from your side . At least the guy who initially picked the call can say me that seniors were not available or as if he was also waiting that clock should turn to 20:00 so that office hour is off .

Summarize the mail

1) I am suffering from worst service of yours from 28 Nov 2018 knowing DRINKING water is how much important for human life .

2) Its been week my problem is not resolved and new ticket is created everytime to buy time.

Regards
Saket