[Resolved]  Kent RO — service not done

Address:Bangalore, Karnataka, 560029

I have lodged a complaint through kent ivrs on 02.10.2016 that my kent ro is not working. So far the technician has not visited and rectified it. The job was assigned to a technician on 2nd day but he never turned up. I called him (Five times), he did not receive my calls. The second technician called me on 3rd day but he said my area does not come under his purview. The third person called me on 4th day, after explaining my location at least five times he disconnected the phone calls. I also had called aquaworld, jayanagar to send their technician. I have been calling them since 02.10.2017 and every time i am told that their technician will visit soon. This is extremely irritating.
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Nov 15, 2017
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2017
Kent RO Customer Care's response
Dear Mr.Debnath,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent
Verified Support
Oct 13, 2017
Kent RO Customer Care's response
Dear Mr.Debnath,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent
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