| Address: | 201309 | | Website: | kent.co.in |
Really frustrated with kent service. My machine "kent supreme" stopped on june 9th.
1st complaint - june 9:
Logged complained "[protected]", the technician arrived, verified that the power is not getting supplied and unplugged/plugged back the power cable from adapter to mother board. He suggested for replacement and we said to do that which costs rs.150/-, but he denied saying that no stock. Asked us to raise complaint after few days if the machine stops working.
2nd complaint - june 16:
Logged "[protected]" on june16th as my machine stopped working. This time executive visited and said the same thing to replace power supply cable. However he doesn't have stock. He asked to raise after 4-5 days.
3rd complaint - june 22:
Logged "[protected]" on june 22nd, the complaint has been raised. Got call from service center when explained the problem, he said no stock and cancelled the request on june 24th.
4th complaint - july 1:
Logged "[protected]" on july 4th, the complaint has been raised. Got call from service center when explained the problem, he said he will come, the executive said that he forgot stock and promised to visit next day but hasn't instead closed the ticket.
5th complaint - july 6:
Logged "[protected]" on july 6th, had to have heated discussion with customer care where he quoted that the visit will be charged, but i argued this is long standing problem not resolved by your company because of your problem and finally he agreed saying that no service charge needed this time and promised me to resolve the issue earliest. However got call from service center saying that no stock again.
Its been almost 1 month now and if the company can't service a customer why are you selling product and taking premium service charge of rs.300/-. This is really stupid and crazy. Who is responsible for all the effort and tension created within my home for arranging water supply from outside and the payment went through my pocket for last one month for about rs. 2000/-.
Your sla is to resolve issue in 24-48 hours. You haven't met it. Was this information helpful? | 
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