[Resolved] Kent RO — service representative

[Resolved] Kent RO — service representative

S Shekhar Sangam

This problem we persist every time. When ever we raise any service request and your customer representative ask about visit time we clearly mention them to send the representative by 11:30 am as after that no one is there. At my place but every time the representative comes in the afternoon and tell us to come at home which is not possible for us. And when we request him to come in the time he bluntly says no and tell us that i will not come and i can come only at his time and the manner he speaks is also very arrogant. I think kent employees such type of people. And also he don't know how to speak to a lady. Earlier also i have complained about this and i was given assured that such type of incident will not happen, but all in vain. Now he has closed the case also without completing our request. His name is sunil and his number is [protected]. Hope you really care for your customer and will take action this. Was this information helpful? No (0) Yes (0)
Mar 10, 2018 Complaint marked as Resolved Kent RO customer support has been notified about the posted complaint. Verified Support Feb 06, 2018 Kent RO Customer Care's response Dear Mr.Shekhar, We are sorry for the unpleasant experience you had. We're forwarding your concern for further processing & will respond with an update soon. Warm regards, Team Kent Feb 08, 2018 Updated by Shekhar Sangam Today I got a call from Sunil and he started to ask me why I raised the complain in a harsh and loud voice above all he handed over the phone to his superior who also spoke very rudely saying why I raised the complaint saying that they were sending there representative today. But I said that the complaint was raised on Monday and not today which I said to read properly and react. He also said that you tell my company name and he will raise a behavioral related complain there. Now I feel that raising a complaint is not possible for us a s such type of threatening we are getting .I expected the manager will solve this but he also reacted very badly. Now what happened is that after raising my complaint I got a call on Wednesday from a lady saying that she will be sending the engineer but I said do not send as no body will be there please if you are sending then send in the morning and on Saturday as we are not there. But on Thursday morning that is today morning I got a call from a engineer sir can I come I mentioned the above thing and said please come on Saturday. he agreed. Again around 10 am I got again call asking that sir if I have said the engineer to come on Saturday for which I said yes and the person took his engineer on conceal and confirmed and said to him that without fail please visit on Saturday by 11 am and we all agreed . And again at 11 30 I got a call from sunil and all above incident happened. So just want to know is it not right for raise a complaint or we have to first get confirmation from the person with whom we had complain and raise. And I thing that whenever such things happen the Manger is the person who sort this politely but here its all opposite. Now really we are worried and expect a proper response and solution for this Please take this matter seriously and resolve Regards Shekhar S Feb 08, 2018 Updated by Shekhar Sangam Adding to the earlier mail I not a person to raise complaint for fun . We really raise complaint when we face such issue. I am also a responsible person and I am very much aware when to raise complaint and when not.
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