[Resolved]  Kent RO — Servicing issue (kent part is not working)

Address:

301019

My kent ro is not woking from 26 sep.
I have raised complaint on 27 sep on kent customer care no and they told me that with in 48 hr your your problem would be resolved.

again i have called on 30 sep that no any technical person visited at my place then they have raised the same ticket on urgent basis and assured me that technical person would visit on same day.

on same day 30 sep on technical guy visited at my place and told me that one part ro is not woking and need replacement as my product is in warranty period so you don't need to pay anything for that except courier chargers (this is sort of bribe that he is asking for because i have asked @ customer care and they said that there is no any clause for courier charges )

I have agreed to pay him as my family is suffering from drinking water crisis.
but at next step he is using a used part for replacement and when i argue him he said "karana h to karo" and i decline to for the replacement

when i ask the same to customer care they again told me that with 48 hr your problem would be resolved

now i don't know who to get it resolved, Kent have pathetic dealer that serving request on kent behalf

their dealer @ bhiwadi is Shree Balaji Water Solutions, Bhiwadi

If my problem is not got resolved today itself i will post this on their facebook page

I have no option left