Kent RO — Spurious Parts Used by KENT Service Team

In disguise of offering 4 years free service, you are using spurious / sub-standard parts that don't last for long and everytime you charged me for same because they are not covered in warranty or even additional warranty. Their complaint and escalation mechanism also does not work and Mr. Joginder Singh who is the point-of-escalation for Delhi-NCR never responds nor does their customer service team. Kent replaced parts for RO 3 times in a month charging me exorbitant amount each time and pressurised me to buy AMC even though filters and most parts are not covered under AMC. Due to spurious and faulty parts, other parts of my RO got damaged and Kent is not even answering or reverting on emails or calls. Its better to buy any other product because KENT is simply interested in fleecing customers. I am now filing a case with the Consumer Forum and will ensure justice is done. My compliant #[protected].
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Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

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