[Resolved] Kent RO — Srinivasa Aqua Service are cheats!

Vijayan Parthasarathy

from Saundatti, Karnataka

Address:

560103

These guys are cheats! I subscribed for AMC with them. When I had a problem with my filter, their technician came and told there is a problem with the filter and the filter needs to be changed. Once I told them we had the AMC, the technician called up his manager and then the technician tells us that there is no problem with the filter and that he will reset the alarm!
After questioned more the technician there was a problem with the filter but nothing can be done as his manager has asked not to change the filter. The agency stopped picking up the call after that. These guys are Cheats! Don't sign up for AMC with them.

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Aug 5, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Jul 01, 2017

Updated by Vijayan Parthasarathy This is Srinivasa Aqua Service, Bangalore! These guys are big time Cheats!
Not sure why such a big company like Kent RO has tie ups with these kind of companies.

Verified Support

Jul 03, 2017

Kent RO Customer Care's response Dear Mr.Vijayan,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. We will contact you shortly.

Warm Regards,
Team Kent

Verified Support

Jul 04, 2017

Kent RO Customer Care's response Dear Mr.Vijayan,

as per our service department, your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent

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Comments

pespro

from Bengaluru, Karnataka

AMC is a technique used by MNC s to extract money in the name of maintenance servicing. Unless the consumer is alert and question them . he will be taken for a ride. Customer Service Rating is 34 % is average only

Pradipta Sethi

from Bengaluru, Karnataka

Srinivas aqua service is cheat and rude. When called for service they threaten to come and thrash. They are very rude and discourteous. They take money in the name of AMC, once get money, no service.