[Resolved]  Kent RO — Sub: Complaint for receiving damaged and products and request for replacement.

Address:

PROSENJIT GHOSH 32 BAGUIHATI ROAD KHAL PAR SURJYA TORON APARTMENT OPP FRANK ROSS PHARMANCY KOLKATA :- 700028

Sir,
I had ordered a Kent Water purifier from flipkart.

Please note my order details as follows for your kind reference:
Date of Order: 23rd February, 2021
Order Id: OD[protected]
Item Name: Kent Ace 8 RO+UV+UF+TDS Water purifier
Quantity : 1
Total price : RS 11, 790
Date of Delivery: 25th February, 2021
Date of installation: 26th February, 2021

After using a few months, the purifier has not performed well. I have complained to service centre 4 times for repairing but each time the product doesn't work properly after repairing. Now I find the product has the fault.
Hence, I would request you to kindly attained my complaint urgently and provide me with replaced item at the earliest.

Kindly note that if I do not hear from you regarding the replacement of the product, then I would be bound to proceed further to lodge a complaint against the company at appropriate consumer and legal forum.

Thanking you in anticipation that my complaint will be resolved soon.

Yours Sincerely
PROSENJIT GHOSH