[Resolved]  Kent RO — suffered great loss as your engineer broke the pipe connection inside my wall

Address: 560037

I never knew your agents are so qualified.
I had raised installation request. The assigned person never came instead someone else came. That guy broke the water pipe inside my kitchen wall while fixing the connector in the tap. The way he tightened the tap the pipe l shape connector got broke. Plumber had to break the wall tiles to get it repaired. That costed my 1000 rs. Additionally my owner has demanded 5k for the broken wall. Along with that my complete day is wasted. What an experience. The worst part is the guy who came for installation left once it's broken and never answered my call. Still the device is not installed.

Please let me know who will reimburse me 6k.

Case id[protected]
Registered mobile -[protected]
Name - vikram k panda

I will make sure i will socialize the matter in facebook and twitter if i am not happy with the resolution.

Attached photos as proofs. Just see properly in the last image how the whole wall is leaking once the l shape is broken inside wall.
+4 photos
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Aug 25, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jul 23, 2018
Kent RO Customer Care's response
Dear Sir,

We sincerely regret the inconvenience you have faced.Our service team will get in touch with you shortly with an update on this concern.

Warm Regards,
Team Kent
 
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