[Resolved]  Kent RO System — kent grand

Address:

Indore, Madhya Pradesh, 452016

We purchased the kent grand plus mineral ro and opted for amc from kent agency bhagat enterprises in sept 2018 by paying 5800 rs. After few months the machine started to give trouble where in called the technician again. He said that filters needs to be changed we agreed to it. He insisted us to pay the new amc again but since it was april and amc was upto sept 2019 we said we will renew it in september. To satisfy us he changed the 3 filter and membrane with another one which clearly seems a used or repaired one as the wrapper was in open condition and for that too he charged us 1000 rs with out a receipt. After few days the problem of red light blinking with no water supply started. We called him again and this time he said the air has gone inside and after fixing few things he said that now it will work fine. The machine worked ok for an hour and then again the red light started to blink with no water output. We had to call him again and this time he said uv lamp is gone. Since the machine was in amc we asked him to replace it and surprisingly he replaced it with an old spare one. Soon after he went the machi e again started troubling us with same problem. It was really very irritating that they are such an untrained technicians that they themselve doesn't know what is wrong with their own product and most disgusting that why kent hires them. After making n number of calls to them they visited again and this time said that i am unable to understand the issue and i will send someone else. We waited for 2 days and called them again but only we got was assurance of visit but no one visited. After waiting long for them finally i raised a service request through kent ro app. This time an another agency technician visited and simply said that all the filters are gone and need to be changed for which we would be charged 4985 rs along with a adapter. We agreed as their was no other option available. We asked him to do the amc rather than it he said in that case he would replace the adapter with a used one. Which sound absurd to us. We denied for amc and purchase a new adapter and all 3 filter and membrane from him. Soon after he went the machined again started giving us trouble and red light stated to blink with no water output. This was really disgusting and pathetic experience. These people really needs some serious training and education regarding their own products, they are simply trying hit and trail method and keeps on charging the consumer rather than understanding the real issue with the product. We called him again and this time he said the another power adapter needs replacement. He put on his own and switched on the machine which worked (As it usually does everytime, working for few minutes and then again red light starts to blink) for which he would be charging us another 1000rs. We doubted him and asked him to put our adapter again in system and not to our surprise it was working well. After this he started saying that their is problem with electricity supply wherein we don't have issues with other applainces which are working well without stabilizer. He tweaked something and machin started working again. After 2 hours again we are in same situation that machine is not working and the red light is blinking. They are really fraud people who are only trained about fooling peope by charging them in name of part replacement to increase their sales rather that being trained about their job skills and diagnosing the real problem. Kent should be ashamed of it for showing such a pathetic business value and ethics. May be they should learn something from tatas. I need resolution for it else i have very clear intention of taking this to consumer court.