[Resolved] Kent RO — System not working properly and poor service

arunkbho

from Kolkata, West Bengal

Address:	Kolkata, West Bengal, 700051
Website:	kent wtaer purifier

I have been using Kent RO from last 13 months, after 12 month service provider asked me to make a yearly maintenance contact with Rs. 5000 and i did it, but since from the changing filter and servicing water TDS value not been constant by the system it is fluctuating more than 100% and service provider explanation always is that supply water TDS value differing from time to time so filter water TDS value is increasing which is totally unacceptable

so what should i do now, even i have a doubt that the service provider replaced the filter that is fake or duplicate not original from kent.

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Dec 9, 2016

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Nov 02, 2016

Kent RO Customer Care's response Dear Sir,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm Regards,
team Kent