| Address: | Bangalore, Karnataka, 560067 | | Website: | www.kent.co.in |
I bought a Kent Pearl RO water purifier on[protected] from SURAKSHA WATER (#3/2, 1st Floor, Bellandur Gate, Ambalipura, Sarjapur Main Road, Next to Drops, Bangalore-560102, www.surakshawaterpurifiers.com) after using it for 2 months it stopped working with continuous beep sound, I have lodged a complain to same dealer and they sent a technician immediately, after checking he told me the Controller is not working, So he replaced with a new one (11W UV BALLAST WITH AFC & PUMP CONTROL) and took the old one, when I asked for the receipt he said, since it is under warranty we will not charge anything so we will not provide any receipt for the same. I called the above-mentioned agencies and asked for the receipt they said we will provide it. However, they never come back. Even I have tried to reach the Area service manager, However, everybody told me like they don't know contact details. Sent a mail to [protected]@kent.co.in for seeking the contact details, However no response. I am just wondering if they want to isolate Area service manager from customers then why they have any such position? Today (25/03/2017) I lodged a complaint about Regular servicing and one guy from DYNAMIC RO SERVICERS came and when he opened the purifier he told me that the controller is DUPLICATE, after explaining him full story he took a picture and told me he will make a complaint about the same, though I am not sure if really he is going to do so. Today also I have called the SURAKSHA WATER and informed them about this, However, they said they will get back to me but no callback. Please help me in this situation and how I can get an original controller and how KENT is authorising these kinds of dealers.
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