[Resolved]  Kent Ro Systems Ltd. A-2. Sec-59, Noida-Up-201309, India. — Kent mineral ro water purifier

Address:	759001
Website:	www.kent.co.in

I sri rama chandra sarangi (Adress - gudianali, dhenkanal, orissa-759001, ph-[protected]) had purchased a kent mineral ro water purifier (Model - pearl) from kent authorized sales & service provider (S&s enterprises, in-front of george u. P. School, gudianali, dhenkanal-759001. Ph-[protected],[protected] on 25.05/2015 @ rs 16300/-, sl. No-kr[protected].

During last 11 months, there has been several problems in the system and some of the majors are mentioned as below,

1. Dt.24/09/2015-power failure-smps wire changed.
2. Dt.07/01/2016-beep sound-uv lamp replaced.
3.25/01/2016-no power-smps changed.
4.20/02/2016-water leakage-carbon filter changed.
5.25/04/2016-pump sound-pump replaced.

The product is having 1 year warranty so s. S. Enterprises has done all the above free of cost till date along with some minor problems at least for another 5-6 times which are not recorded.

I'm really fed up with the system because of the regular problem so i strongly believe it as a manufacturing defect in the system. I have requested many times to s. S. Enterprises and directly to the company i. E kent ro system ltd, a-2, sec-59, noida, u. P-201309, india to replace the system with a new system but neither the dealer nor the company is listening to my problem.

Me and my family gone through lots of problem during last 11 months for the same, therefore requesting your concern to do the needful so that i can get a new replacement system as soon as possible.

Regards
R. C. Sarangi
Gudianali, dhenkanal-759001. Orissa.
Ph-[protected]/[protected]