[Resolved]  Kent RO Systems Ltd — DEFECTIVE FILTER

Address:

Kolkata, West Bengal

I HAD PURCHASED A KENT GRAND + ON 13TH MARCH 2014 WHICH WAS INSTALLED ON 15TH MARCH. AFTER TWO MONTHS ITSELF THE FILTER STARTED GIVING PROBLEM. IT WAS 1ST SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 3RD JUNE 2014 IT WAS 2ND SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 19 JULY 2014 IT WAS 3RD SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 4TH SEP 2014 I WAS ALSO FORCED TO PAY RS. 400 ON THAT DAY IT WAS 4TH SERVICED BY THE SERVICE CENTRE ( M/S EKTA ELECTRONICS )ON 25TH SEPTEMBER2014 NOW AGAIN THE FILTER IS NOT WORKING AND AFTER CALLING THE SERVICE CENTRE FROM THE LAST THREE DAYS I AM GETTING NO RESPONSE. SO AFTER BUYING SUCH AN EXPENSIVE FILTER FROM THE COMPANY WHAT’S THE USE. THE FILTER STARTED GIVING TROUBLE TWO MONTHS LATER AND EVERY MONTH I HAD TO COMPLIAN TO THE SERVICE CENTRE FOR SOME OR OTHER PROBLEM.I ALSO HAD TO PAY MONEY DURING THE WARRANTY PERIOD. Now i need a permanent solution to my problem. I Cannot call for technician every now and then. Please ensure that my filter is trouble free or i will have to move to consumer forums for a solution. VIKASH AGARWAL [protected]