| Address: | Bangalore, Karnataka, 560076 |
| Website: | www.kent.co.in |
Hello,
This is towards harassment caused to me by kent ro systems ltd. For the product "kent perl" ro water filter.
Also the negligence on part of the above said company.
I have received the confirmation from the company that service person will come to my house by 6:30pm.
Please find the attached voice calls which confirm the same. Phone number in file name.
1. Here they do not give time to return home from office. They call at very short notice.
2. They also give false reasons to their benefit.
I came from office in time. I need to travel nearly 30 kms in bangalore traffic from north to south.
I do not see any one and no service person turns up.
Also when i call back the same number, phone is not picked up.
1. Kent people communicating via chat through android phone app, do not call the customer to know the issue in detail.
2. They do not refer to entire communication done with them and mostly intentionally ask customer to repeat the issue many times.
3. They use words like "shortly", and say you will receive call "shortly". Even after 2 hours there is no call from them.
4. They do not check back if customer received the call back even after he has complained.
I had leave from so far office leaving my important work, and reach home to this service.
If service happens i have to pay for it, it is not free.
They do not even tell, if the service person will not come today?, why he is not picking up the call?, why he did not turn up?, when i will receive the call?.
I will forward this complaint to further concerned people in department related consumer justice who will help in this regard.
Thanks and regards,
Paresh udawant.
[protected].
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Hello,
TODAY THE SAME THING REPEATED AGAIN!! Even after so much communication. First I get confirmation from KENT that person will come and you be at home at 7pm. Then I only call make call and he says another half an hour. Then I keep calling and there is no picking up my call on other side.
How I got the confirmation today:
1. I got email from KENT saying my complaint number is[protected]. Some one will call me. 2pm today.
2. The service person calls me.
a. I ask his name, he is reluctant to tell his name.
b. Again he asks can I come now only. Assuming we will be ready at next instant.
c. I ask him what happened yesterday, he cuts the phone.
d. I call back there is no pick up.
3. Then I call KENT customer care “+[protected]”. This number they sent me in mail.
a. I explain them above scene.
b. They confirm that today service will happen.
c. They assure that today 7pm or later service will happen.
d. I request the call me 7pm onwards and check that the person visits to my place. They agree.
4. Then I got the call from service person.
a. I told him 7 pm onwards you can come. He agrees.
b. I also tell him the issue (which I told yesterday also), that due to overflow he has to get float switch ready.
Same story repeats today:
1. Evening 7 pm I call service person[protected].
a. I ask him when he is coming. He says I will call you.
b. I ask approximate time? He says half an hour.
2. I email KENT at 7:45pm explaining same, they do not get back.
3. I call the same person at 8pm and then at 8:30 pm. He does NOT pick up the call!!
4. I report to KENT over e-mail. They do not get back!
You have confirmed today that you repeatedly do negligence and harass your customers.
I am assuming above is intentional as even after so much communication same thing is repeating.
Also even after so many mails and complaint, there was NOT a single call from KENT to me checking the status. Even after my request today to call back and check.
In my opinion:
1. You are NOT honoring your commitment of resolving issue in 48 hours.
2. Repeatedly doing negligence as explained above.
3. You are NOT honoring law and order system as you are repeating same harassment to customer again and again, even if the case is filed with consumer court of govt India.
4. You are signaling to people of India, in general, through this forum, that you can easily breach your commitment to customer. You can be easily negligent to customer and do NOT care for his harassment due to behavior on your part.
I WANT TO REQUEST LEGAL ASSISTANCE FROM CONSUMER FORUM TO FILE THIS CASE AND TAKE IT TO JUSTICE!
Regards,
Paresh Udawant.
[protected].
PS: I am sending voice recordings of calls over other mail ID, in reply to yesterday's mails.
1. Total INR 2650/- . INR 250 for float sensor, INR 350 for service charges, rest for all filters except RO membrane.
2. The TDS control of this product is not automatic you many consumers perceive it as per advertisement. There is internal valve which needs to be adjusted with screw driver. There is creep in TDS of water after adjustment. When the service person did it it was near 100 (for input TDS of 200) and he said it will settle later. He did not have time to wait for it. The 3rd day the TDS is around 18 for input TDS of 190. If you do not have TDS meter, you will feel water is tasting so good but you will be dangerously consuming low TDS water. These thing s are unfortunately so tough to fix in India!
Anyways I needed to update that service part they did, fixed and overflow issue and went.
Regards,
Paresh.