| Address: | New Delhi, Delhi | | Website: | Www.kent.co.in |
My registered mobile no. Is [protected] and [protected]. I purchased one ro kent manufactured by m/s ro kent in july 2016 from vijay sales model town delhi vide bill dt. 26.6.2016 for rs.15400/-. Details already mailef to the company. Product is still under warranty.
Since installation it has not been working properly. I made variours calls. Water flow has been very low and thete is some gap in the machine lid and water tank. Engineers were sent by ro kent various times. They cleaned it and said now it is ok. Regarding gap they used to say that there is manufacturing defect in this particar model.
So in this way they used to pass the time and tried to passify me. They also used to say that gradually with the passage of time flow of purified water will increase.
Now on 17.4.2017 i complained. Ro kents representative came and again clened filter and said it is ok. But again i observed pressure of purified water was very low. I again complained through emails, letters and telephonic calls. Yesterday on 23.5.2017 your ro kent representative. Came to my house in my absence and without any prior information/phone. He told the child that filters will have to be changed and pay rs.1000/-. He did not even open the ro system.
I am surprised that since installation i have been complaining for low water flow. Now i am being asked to pay. Why earlier these filters were not changed. I therefore request that matter be investigated and my ro system be replacef it repaired free of cost immediately. Meantime i have been purchasi my wayer bottles from market. Who wil l beat cost. Product is uner warra tee. Thanks
J. K. Nagpal. 1476 outram lines kingsway camp delhi 110009 Was this information helpful? | 
Post your Comment