[Resolved] Kent RO — The bad behavior of your customer care caller

martinbc74

Address:

68301

I i am an owner of kent water filter.I bought it on may 2015 and i was told 4 free filter changing.
3 times your team changed the filter without any problem.
Today i got a call from "najma" thats what she told her name,
she was like threatening me saying that i must take warrenty otherwise she will not be responsible for any complaint that comes to the filer, and all 4 free services is been done.
If only i take warrenty then only she will sent service person.
I am a satisfied cusomer and like that people make very bad impression on your company.
Regards,
martin b cyril[protected]

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Jun 23, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

May 17, 2017

Kent RO Customer Care's response Dear Mr.Martin,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent