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Kent RO

[Resolved]  Kent RO — the technician didn't call or visit my home but the request is cancelled from their end

Address:Flat FB 202, Golden grand apartment, Tumkur road, Bangalore, Karnataka, 560022

I have been requesting the technician visit at my house for long. My purifier is not functioning properly. We are depended on bottled water.
My request id was [protected].
The technician was scheduled to visit my house on 27-jul but didn't come or call. Then i called the customer care and they confirmed that the technician will come on 28-jul. Now all of a sudden i received a mssg that the request cannot be serviced and hence cancelled. When i called customer care again they registered a new request with new date.
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Aug 29, 2019
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Jul 29, 2019
Kent RO Customer Care's response Dear Sir,

We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent
Verified Support
Jul 29, 2019
Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent
Complaint comments 
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Comments

Kent ro under warranty not working properly.service engineer asking for Rs 1300 for repair and filter change.why i have to pay for it as my product is under warranty?what kind of warranty it is if customers have to pay for it?why fooling customers on name of warranty then?

Reply
Kent RO Customer Care's response, Aug 2, 2019
Verified Support
Dear Sir,

We apologies for the inconvenience caused to you. Our service team will get in touch with you shortly with an update on this concern.

Regards
Team Kent
Kent RO Customer Care's response, Aug 2, 2019
Verified Support
Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent

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    +91 92 7891 2345
    +91 12 0307 5075
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    A-2, Sector-59, Noida, Uttar Pradesh, India - 201309
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