[Resolved] Kent RO — Theft of RO parts by Service Centre

utsa saha

Feb 18, 2022

Address:

Flat 3A, Suryashree Apartment, P-65 CIT Road, Beliaghata, Kolkata 700010

Kent RO authorised service centre stole RO Parts and the machine broke down thrice in 30 days time. Another service centre also authorised service centre came and said parts are missing from RO Filter. The parts are stolen by Perfect
Aqua Solution and they have destroyed my machine. Now, they are not ready to replace the parts and are not co-operating. I am shocked by the audacity and how they are fooling the customers and KENT is allowing such people as authorised centres.

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Mar 26, 2022

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2022

Kent RO Customer Care's response Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent

Verified Support

Feb 23, 2022

Kent RO Customer Care's response Dear Customer, as discussed your concerns have been addressed & the issue is resolved now. Also we have forwarded your valuable feedback with our concerned team. Please feel free to contact us in case you need any further assistance. Regards, Team Kent