[Resolved]  Kent RO — un-drinkable water even after spending rs. 4050 and changing complete kit as dictated by kent kechnician

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

I had registered a complaint with kent customer care that my kent ro system was giving out unpalatable water. Their technician replaced a set of filters as well as the membrane and charged me rs. 4050. After completing the repair the quality of the water as checked and confirmed by the kent technician was still very poor and beyond acceptable standards, but he told me that quality will automatically improve after using the machine for three day. But still after more than seven days the taste of the water is awful and tds value is much beyond the acceptable standards. The kent customer care is not solving the problem. So after spending rs. 4050 and changing complete kit as demanded by kent technician, i am forced to drink unhealthy water for more than a week. Now today the machine has suddenly stopped giving out water. It shows that shoddy work is done by kent technician and large amounts of money is being charged from customers in the name of repair and still no result is achieved. Customer is losing money and suffering enormously as he has no drinking water inspite of purchasing kent ro machine for around 15000 and then spending 4050 for repairs. Very very disappointed.
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Dec 1, 2018
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Oct 29, 2018
Kent RO Customer Care's response
Dear Sir,

We are sorry for the unpleasant experience you had. Please allow us to make it upto you as we believe in complete customer satisfaction. We are looking into it with a promise to resolve this quickly.

Warm regards,
Team Kent
Complaint comments 

Comments

I am also facing the same problem.. My machine is just 10 months old and I faced this problem for 5 times.. Even now the taste is very bad and waiting for the technician..surprisingly the technician himself told Kent is not capable for TDS levels of 1700..he suggested to purchase local product and Kent is of no use and money waste thing.. I said the same to Customer Care and as per their commitment area service manager supposed to visit my home and this happened a month ago and still am waiting for him.. How stupid I am that still believing in them..

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