Kent RO — Unethical behaviour

Address:

Visakhapatnam, Andhra Pradesh, 530002

In the first week of September, my Kent RO System stopped giving out water. I searched this number on Justdial. I found their local service provider (viz. Sri Srinivasa Enterprises) & raised a complaint with them. Next day (05/09/2015), their technician promptly came & changed the SMPS. The bill was Rs. 1, 250/-, which I paid without another word. The same problem (i.e. the machine not giving out water) recurred again after 3 weeks. I searched Justdial again. This time another number (viz. Sri Balaji Enterprises) was returned in the search results. I raised a complaint & a second technician came & replaced the choke & filters instead (for the SAME problem!). I protested, but he told me that the previous mechanic's findings were wrong. He made me pay Rs. 2, 160/- this time) However, the problem resurfaced yet again on 02/12/2015. I called Sri Balaji Enterprises again. The same technician appeared & reported a problem with the SMPS this time (AGAIN!). After changing the SMPS, he asked me to pay. I refused. He said that "spare parts" have a warranty for 3 months only & the first bill was 3 months & 2 days old. I argued that I had not called him to buy spare parts. The same problem was recurring repeatedly with the machine & they deliberately changed a different part the second time for the same problem. He started pressurising me, calling his franchisee owner, centralised customer service number & so forth. They all tried to bulldoze me into paying, arguing that the first bill was more than 3 months old & as per "Company Rules", I had to pay. Annoyed, I politely (& humorously) asked him to take the SMPS & go away. He blatantly proceeded to the machine & after opening the lid (to remove the newly installed part), said that I will still have to pay the service charges (of Rs. 300/-) anyway. Since he was beginning to create a scene, I ultimately paid Rs. 1, 235/- (under protest, as mentioned at the bottom of the third bill). When I complained on their Twitter handle, they said they "deeply regret the inconvenience caused" & that someone will contact me soon. Someone did, indeed, call me 20 minutes later. She, too, sang the same song (Company Rules) & hung up. Then I put up this Facebook status tagging them: https://www.facebook.com/sumit.k.a/posts/[protected] Next day, their Regional Service Manager called me. He said he would check with the 2 franchisees & get back to me the next day. He never got back. I called him 4 times in the next evening. He did not answer those calls. MEANWHILE, my machine stopped working AGAIN, this time within a week!! I was furious. I raised a complaint with their centralised customer service number. They have taken the complaint down, but are not servicing the machine. It has been 3 days since I have been living without proper potable water. The franchisees, technicians & the Regional Service Manager are not even answering my phone now. They are not even responding on Twitter & Facebook.