[Resolved] Kent RO — uninstallation and reinstallation

Julimousumi

from Beliator, West Bengal

Address:

Dhenkanal, Odisha, 759001

Yesterday i had called in customer care service and requested for a service. At that time i was told that my complain has been registered and service will be provided within 24 to 27 hrs. But to my surprise today when i dint got any response and called the customer care service i got very bad response that "madam we r not committed to do it on sunday". I asked that guy which type of commitment..? He answered in a very cadual way that technicians may not b available. So my question is does this company has any ethics. It should b intimated to me beforehand that on sunday we cant get any service.. Its very harassing to b treated as if they r showing mercy by giving us service. My whole day is a wastage waiting... But there is not a single call from the company side.

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Oct 18, 2017

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Sep 03, 2017

Updated by Julimousumi Yesterday i.e on 2.09.17 copmplain has been registered for deinstallaion of Kent RO and reinstallation in another room.altough i was told to get service within 24 to 27 hrs..till now it's 5.10pm on 3.09.17 I had neither got any call from the service provider nor got any call.its so disgusting.

Verified Support

Sep 13, 2017

Kent RO Customer Care's response Dear Madam,

as per your telephonic confirmation that your problem is now resolved. Thanks for your patience and cooperation. Let us know if you require any further assistance.

Warm Regards,
Team Kent