Kent RO — Unprofessional service

pritha_choudhury

from Bengaluru, Karnataka

Address:

560094

From last four weeks I have got several calls from Kent water purifier call centre askig if I need service. I asked for service and provided necessary details regarding the agent with whom we have AMC, etc. I was told that technician will be sent, but there was no RESPONSE. This is not the first time. It has been happening since the time the water purifier had been purchased in 2011. This company has the most unprofessional service I have ever faced. I repent for having bought from such a BOGUS company. Even after having an AMC, its of no use.

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Kent RO Customer Care

from Noida, Uttar Pradesh

Verified Support

Dear Sir/madam,

we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.

Warm Regards,
Team Kent

ashwin.sharma1995

from Jaipur, Rajasthan

Same is the case with me mam. They do not take interest with people who have bought AMC from the dealer because if any part is to be replaced then the dealer has to pay for it. So dealer simply ignore us. Now i am going to the consumer court as i have all the records of complaints. They should get something as a wake up call that we customers are not fools.