Kent RO — Unresolved request

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Dear Sir/Madam, I raised a request (No.[protected] on 03-Oct-2015 that my Kent RO is not working properly. I received a message that Mr. Hari (Contact No. [protected]) will contact me to resolve my request.He called me to check our availability and visit time was confirmed for 05-Oct-2015 between 11AM-5PM. I called Mr. Hari on 05-Oct-2015 to confirm by when he would come and he said that my request has been transferred to some other person So immediately I called up at customer care where I was asked to be contacted by someone within 12hrs. But today (07-Oct-2015) I received a message that my request has been resolved. On calling at customer we got to know my request has been resolved with resolution comment 'Service Charge of Rs. 300 paid by the customer. TDS has been checked.' Kent Engineer visited to my house on 9th October. Since It had been more than 5 days so I had to install my another machine to arrange drinking water. And your engineer asked for installation charges just for connecting the pipes again. So on that day I asked him to go. I will mount it by my own and raise the request. Today I raised the request (Rq No.[protected] and got to know that my RO is out of warranty. I am not expecting this kind of service from Kent. So please look into the matter. Regards, Ashwani