[Resolved] Kent RO — unsatisfactory services of the technicians and the parts of the machine

bikash65

from Darbhanga, Bihar

Address:

Ranchi, Jharkhand

Product : kent prime
Serial no. - kr[protected]
Customer's name: dr. B. K. Sarkar,
B. I. T. Mesra, ranchi, jharkhand
Phone number: [protected]
Date of installation : 23.02.2016
Invoice no. 22401

Complain: parts of the machines supplied by the technicians are not satisfactory at all.
Services by the technicians assigned by kent office are not satisfactory at all.

Details of expenditure from 28.06.2018 to till date.
* rs. 4400/- charged by mr. Barun (Technician) on 28.06.2018.
*rs. 2400/- for replacement of motor by mr. Barun on 09.07.2018.
*but the machine is still not working from yesterday (27.07.2018).
*so, we are planning to switch from. Kent services to other services, if the problems are not resolved properly.

Was this information helpful?

No (0)

Yes (1)

Aug 28, 2018

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Jul 28, 2018

Kent RO Customer Care's response Dear Sir,

We would never want our customers to feel this way. Customer satisfaction has always been our priority. We are looking into it with a promise to resolve this quickly.

Warm Regards,
Team Kent

Jul 29, 2018

Updated by bikash65 Product : kent prime
Serial no. Kr[protected]
Customer's name :dr. B k sarkar
Customer's number :[protected]
Invoice no. :22401
Date of installation : 23.2.2016
Complaint id:[protected]
Assigned technician : mr. Barun kumar

Fault ac dc adapter
Replaced by technician but seal of the adapter is not opened in front o[censored]s (Customer).
*when he was asked why it was opened in front o[censored]s
The reply of the technician as well as the service center, ranchi was - we (Customer) are laymen i. E. Not aware about the parts.in other words, we may not have any idea about the parts.
* lastly, the otp was taken by the technician. However, it is written in the message that the otp will be shared with the technician only after satisfactory case closure.
So, please take immediate action to stop all such activities.