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Kent RO Complaints & Reviews

www.kent.co.in

3.4

Updated: Jul 7, 2026

Complaints 3030

Resolved

1842

Unresolved

1188

Good! Kent RO values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Kent RO step up their efforts to fully resolve all complaints 👍

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Kent RO reviews & complaints page 2

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Address: Vidisha Madhya Pradesh

Hello, i am your customer, who is troubled for the last several days, i had recently got my kent service done, in which i have been cheated, i raised the service request from the customer care number of kent and the technician who came also told that it is from kent but the parts they have installed in my kent are duplicate and not of kent company and when i came to know that these parts are not of kent, then i complained but the customer...

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I purchased the RO in 15Sept 2021. This is to inform that despite warranty period of four years for service and also spare part 1year.I have lodged the complaint on 1.09.2022 but nobody came in 15days and also complaint cancel in service centre and again complaint lodged in service on 16.09.2022 . In this regard my warranty period is over on 15.09.2022. Engineer called me your warranty period is over so that you paid in amount of spare part....

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I purchased kent to water purifier and using it for last 6 months. Yesterday night it had automatically fallen down from the wall mount. During my examination the wall mount socket broke automatically due to poor quality material used by the company. It is purely a manufacturing defect which cannot withstand the weight. When I raised a complaint to customer care which is within 1 year warranty period the company did not give replacement....

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My old number is [protected], but i am unable to update my registered mobile number, i called on customer care (its IVR) but its registering only service requests.
Kindly update my registered m no. [protected]
And add: 688, IInd, Floor, Sector 12, HUDA, Panipat 132103 Haryana....

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Satya

Mon, 4 Jul, 20:16 (2 days ago)

Purchased Kent atta bread maker. The jar blade got stuck and wont move. gave to service center but they damaged the jar and didnt make it work. asked for jar but the guy named verma here in raipur is very rude and unprofessional. he neither picks phone nor contacts back. very bad experience with this product.if you cant provide the spares then what is the point...

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Address: 51 RAINBASERA HOUSING COLONY

Dear sir
My customer no DSN0218856. My RO was serviced in month of April, all filtres were changed .In the month of may when water taste went bad I checked, there was alge in RO Tank . I fail to understand how algee came to tank when the water is getting filtered by 3 filres . Any way I cleaned it . Now again the water taste went bad, when i checked I found ants in the tank .
When the water taste is going bad now and then...

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Address: Hosur

I purchased a Kent cyclonic vaccum cleaner from Amazon in January and in the month month of April there was some issue in charging and we opted for a service request and we was informed from our near service centre to submit the vaccum cleaner, bill and warranty card as it was under warranty period.we have submitted all these to them on may 6th-2022.till now we have not received our serviced product and there is no proper response.we have...

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This company is fraud and selling useless products in the market. I brought their RO filter one year ago.After finishing one year their technician asked me to take AMC for electrical parts which costs me 2.5k. In the next visit their technician told me that you have to change all filters which will costs you 5.4k as our product filter comes with one year warranty and that’s the one of the reason ur water TDS level is high and taste is not...

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Dear Sir/Madam,

I purchased Kent water Purifier Grand Star Model on 24-Dec-2020.
Recently on 9-March-2022, it started making a lot of sound/noise, while we started the purifier button on. Also when leaving waste water, it was leaving very hot water with smoke.
I called Kent's customer care number [protected]. Then they assigned the guy below to check this issue on 10-March-2022. The person's name was shabaz (Mobile...

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Address: Visakhapatnam

I have called the local kent representative and they have come for service.
Now, after using my Kent Sterling Star for the last 16-18 months they are already asking me to change the candles and the RO and making an exorbitant bill of Rs. 4000/-. This is very dissapointing that KENT is looting the buyers on after-sales.
I have been a long time user of Aquaguard and have never faced issues like this. KENT RO kindly consider making...

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Today the authorised service provider changed the faulty spares free of cost after my repeated emails but refuse to give 3months warranty on the replaced spares.Should I get any warranty on the replaced spares.If not please send the detailed documents where this term and conditions are mentioned that electrical spares replaced inside warranty period is not eligible for warranty of 90days....

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Address: House no. -72, Ward no. - 5, Behind Ration shop, ShriRamnagar , Phulera

We have requested service from Kent app dated[protected] scheduled on[protected] and it was automatically rescheduled to[protected] leaving a message to my number that on your request your service is rescheduled to[protected] but we have not rescheduled it. Later on a person named Ramesh visited us on[protected] but he could not identify the reason behind the problem with machine and unnecessarily wanted to change RO membrane that were replaced...

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I have call for servicing of Kent RO but the service engineer did not visit inspite that I received the message that Your request is resolved . After that I again contact customer care . After that The service engineer deputed, who did not visit, call me and misbehaved with us over phone.
And also I didn't get the service yet....

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Address: Noida,Delhi

Being a customer, I would like to notice that AMC of KENT RO & it's consumables are too high, which suggest us rather than taking AMC it's better to purchase New machines every alternate year. Since KENT charging very heavily likewise other AMC providers are also charging with hefty amount by not using genuine spares.
Being the market leader KENT should need to do some R & D that consumers should not have to bear more than 3 % of...

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I bought 2 Kent purifiers. One in my native Bhubaneswar and another in my Work place Kolkata. To my surprise, when I requested service engineer to service my Kent in Bhubaneswar found that small cockroaches were floating inside the tank. He suggested that to buy an external iron/sediment filter to stop cockroaches and we did that and forgot about that episode. Last month I visited to my work place Kolkata and due to lockdown we did not use...

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On 1st Jun'21, we called for servicing & installation of pre-filter unit in RO system.
Few parts cleaned & refixed by service person.
But the machine is giving baap/alarm continuously.
After repeated follow up, service person of your company attended it today.
He told us that all the three cylinders (membranes) are to be changed since it is older than one year.
The cost of which is Rs.3500.00.
I want...

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Address: Ariadaha , kolkata 700057

We are not happy with Kent RO authorized service center Anwesha enterprise sodepur. Technicians are not expertise enogh to handle their service jobs effifiently.

Requesting Kent management to assign other service center on priority....

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Address: 117 kalyana sundaram Street BR Puram.peelameedu coimbatore 641004

Our Kent RO display was destroyed during transit and the water was leaking from the tap. Service executive came but solution not provided. Product taken 3yrs back plz resolve the issue...

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Address: Kent RO Systems Ltd, E-6, 7 & 8, Sector-59, Noida, U.P.-201309

Hi,

I Rajesh Kumar Sahu had bought Kent Grand + water purifier on 28.11.2020 from Unilet, K R Puram, Bengaluru.
The actual serial number of the water purifier delivered to me is KR[protected].
But when I called [protected] Kent customer care number, the executive told the serial number as KR[protected] which is not correct.
Have attached "Kent_Grand_Plus_RO_Invoice_Sl_NO.jpg" the invoice and the screenshot...

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Hi,

I bought new kent grand plus ro water purifier in Amazon and i raised ticket for installation on[protected] and today installation engineer came for installation and he behavior was very rude and asking money for installation when i am raising ticket for 1st installation it was free but he was arguing and speaking rudely.Even i call customer care when engineer was installaling they told no pay any thing from customer side...

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