Kent RO — Very Poor service maintenance experience

Address:

Flat 304, Block 3B, Regal Town, Awadhpuri, Bhopal

I got my RO repaired on 31st July, 2022. The technician did not mount the machine properly on wall. After he left, the RO machine fell down and stopped working. I immediately called service centre and they resend a new technician who then fixed it. Now after one months, it again stopped working. When we raised the complaint, the technician now is saying that your motor, wire and adapter have been damaged and it will be changed which will cost around Rs. 4200/- . I believe the damage is due to the physical damage caused by falling down of the machine on floor. However, now the service centre is not accepting their mistake and asking me to bear the repair cost. Already they have caused inconvenience to me by damaging my RO machine now they also want me to pay them for their mistake which is highly unethical and completely unprofessional. I never expected such poor service from a big company like Kent. Highly disappointed . Hoping to get this issue resolved by your end.