Kent RO — Very very Poor Service

Address:

411057

Hello

In continuation to my previous plight, I am writing this mail.
As you can see it has been 1 month now and still the issue is unresolved.

After writing previous mail dated 22 Sep, Mr Ganesh finally came on 25th Sep.
Citing that there is some issue with sensor, he replaced the sensor costing me 450/-.

However, the issue came back again within 15 days.
So, I had to open a compalaint - [protected] on 7th September.
I waited for 5 days for any technician to visit, but keeping up with standards of poor service no one came.
I called customer care on 13th October, and to my surprise complaint had been closed without any comments.

Now, this was a new low for Kent RO.
Thus, with no choice I had to raise a new complaint - [protected].
This time, I received a call from one of the technicians (not Mr Ganesh) and he said, as this issue has cropped up because of Mr Ganesh, he will only solve it. Thus, Ill not come and will close the request.
This was a very rude thing and being a customer, I believe it's Kent RO duty to deal with this.
But, as expected Kent RO proved that they setting new standards in poor service, the complaint was closed.

Now, today on 17th October I called customer care AGAIN to lodge a complaint.
Out of curiosity, I asked the reason to close my previous complaint ([protected]), and as expected anothe reason is given to me - "AMC with other agency". The fact is, I don't have any AMC.
This is outrageous and quite low on part of Kent RO, that all such things are allowed to happen.

So, without choice, today I have raised another complaint - [protected].
Let's see if Mr. Ganesh visits or again I am givem some excuse.

By the way, this issue(leakage problem with Kent RO) has been opened since 15th September.
Kent RO, you really suck, and I am advising everyone NOT TO GET KENT RO.

I know this mail will fall on deaf ears, but still you guys deserve my frustration!

-Navdit