[Resolved]  Kent RO — warranty violation by kent

Address:

560066

Warranty violation by kent

Kent refused to service a kent water softener under warranty.
A service request was raised on 23rd feb 2018.
After multiple calls to the service center no one came for service.
And today, on 3rd march 2018 the service request was canceled.

So i was forced to visit the nearest kent office i. E at marathalli
To inquire the matter and purchase a pack of salt needed for recharging the softener.
They agreed to service my softener for rs 1100 before i told them it's under warranty and about the service request.
But asked me to go the the kent head office in mg road after i told them about the warranty and service request.
They also tried to sell me a pack of only nine salt packets for the price of ten.
Not to mansion their rude behavior, kent has not taken any step for this issue.
I regret purchasing a kent product. Kent lies about the warranty, you pay for.
Service request no :[protected]