[Resolved]  Kent RO — water purifier complaint

Address:

Chennai, Tamil Nadu, 600042

We purchased kent ro for around 17.5 k and its around 13 months approximately. We got an issue of continuous beep sound and called for technician. They checked and told all the filters need to be replaced and charges will be 4k and this should be for every 12 months. This machine was serviced before 2 months within warranty period and in that time that technician told there is no issue. Spoke to entire team through customer care to regional sales manager too but there is no use. Technician who came for service also with so much of attitude and he told "did we asked you to buy kent, u could have purchased a local machine and if you buy a costly machine u need to spend" which we never expect. Totally upset on buying this product. Lost trust on kent company. And this complaint is other step to know whether we will get a proper response.