Kent RO — Water Purifier not working, no service from Kent

suren016

from Vellore, Tamil Nadu

Jun 7, 2022

Address:

Carewell service.com, No-165,1st Floor,Vellore Main Road Tharapadavedu, Katpadi, Vellore, Tamil Nadu 632007

@kent I have raised a complaint on 3rd June 2022, but still, no one came to repair our Kent water purifier, I spoke with Balasubramaniam from the Escalation matrix level 2 team in Tamilnadu, but he was not able to help, no signs of help from Kent, still, I am waiting for your service personnel, but they have very pathetic service centre in Vellore, Tamil Nadu, as we have elderly patients and cancel patient it really tough to rely on can water as we have to heat and wait for it cools down to drink the water, the current situation makes me think that i have chosen a wrong Water purifier brand, instead of going for a Local Product, can someone from Kent India advise the service person in Vellore, Tamil Nadu, to repair the machine asap.

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Comments

Kent RO Customer Care

from Noida, Uttar Pradesh

Jun 7, 2022

Verified Support

Dear Customer, we sincerely regret the inconvenience faced by you. Please share your details at [protected]@kent.co.in or call us at +91-[protected] so that we can quickly resolve it. Regards, Team Kent

suren016's [Complaint's author] reply, Jun 8, 2022

@Kent, After posting my complaint on Social media, and after your intervention, finally I got my water purifier fixed, please inform your service team to attend the customer repair on time, people like this are spoiling the company's brand name and reputation, thank you for your support.