[Resolved] Kent Ro — water taste getting changed frequently

 
4 Reviews
Block L, flat no 101, kunal heights, near ramosana circle, Mahesana, Gujarat, India
 Mohan128 on Mar 22, 2019
Dear sir,
I purchased kent ro grand+ on jan'2018. From the date of purchase, approx 5times i reported to customer care regarding change in taste of water. The technician comes everytime saying the tds levels are around 1700 in which kent cannot filter that much level of tds.. I asked kent technician and was informed high tds cannot be filtered. Why?
Complaint marked as Resolved May 10, 2019

Complaint Status


[Mar 22, 2019] Kent RO customer support has been notified about the posted complaint.
Verified Support
Kent RO Customer Care's response, Mar 22, 2019
Dear Sir,

We sincerely regret the inconvenience you have faced. We are looking into it with a promise to resolve this quickly.

Regards,
Team Kent.
Updated by Mohan128, Mar 25, 2019
Dear Kent team, today your service technician called for regular service but did not guaranteed issue resolution..
I want to know what is the maximum TDS level that Kent can filter.. Because I don't want to spend any additional amount on membrane change and all as membrane had been changed 2 times in the span of 10 months but the reliability stood for not even 2 months. So I don't have any trust in spending additional 4000/- for membrane change which is not even guaranteed for at least 1 year.
I just want to know what is maximum TDS that Kent can filter.. My query is very simple.. Repeating I don't want free services which won't solve my purpose. Just reply with TDS limit that Kent can filter.. based on your confirmation I will think for a new purchase as I understood completely by making me fool with useless free service..
Updated by Mohan128, Mar 25, 2019
Pls don't Mark it resolved until I got an answer.. I lost hopes in resolution of the issue but I eagerly want to know TDS limit that Kent can filter..
Verified Support
Kent RO Customer Care's response, Mar 25, 2019
Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent.
Updated by Mohan128, Mar 25, 2019
Nothing is closed..I did not receive any solution.. How come the ticket has been closed? And you did not reply the limit of TDS level that Kent can filter. Why are you not replying? On what basis you closed the ticket? Or since you are bigger brand in market and you think no one can question you. Is this the ethics that your organization following? Pls reply
Updated by Mohan128, Mar 25, 2019
Or if you satisfy in completion of service, I don't mind. But ultimately my issue should be resolved with promised TDS value that your product can be reliable in written. I repeat in written.
Verified Support
Kent RO Customer Care's response, Mar 26, 2019
Dear Sir,

We deeply regret the inconvenience caused. We are looking into it kindly cooperate with us. We will revert shortly.

Regards,
Team Kent
Updated by Mohan128, Mar 31, 2019
What is the status?
Why are you not able to mention TDS level filterable by Kent?
What's rocket science involved in it?
It's just simple query and you should be able to respond with the help of your state of art R&D experts.
Verified Support
Kent RO Customer Care's response, Apr 01, 2019
Dear Sir,

Apologies for the inconvenience. Please allow us some time, we'll ensure to have this sorted out at the earliest.

Regards,
Team Kent
Updated by Mohan128, Apr 06, 2019
Still you would like me to allow some more days?
Why this much time is required to answer my query?
Verified Support
Kent RO Customer Care's response, Apr 06, 2019
Dear Sir,

Your complaint is under process. Kindly cooperate with us. We will revert shortly.

Regards,
Team Kent.
Verified Support
Kent RO Customer Care's response, Apr 08, 2019
Dear Sir,

As per update received from our service team your ticket has been closed.

Regards,
Team Kent.
Updated by Mohan128, Apr 08, 2019
My dear Kent team,
Whatever you tried till today was just an escape activity..I asked you the TDS level Kent can filter which you are not at all replying to..
Today your service person came to my house for servicing the equipment but asked service charge Rs300/-. I denied to pay the same as my product is under 4 years free service. He did not accept it as he asked me 4 years free extended service certificate which I don't have. What I knew as of now was just downloading the app will activate the free service for 4 years and nowhere it was mentioned that I should get certificate.. Even area service manager denied to do as the service request must come through the app only. If it is so, why the hell I received the message that I need not to pay any service charge. Finally he left without doing any service even though I called service manager who was in brutally defensive mode and not even spoke to me loyally..
Ok..I don't want unnecessary arguments.. My issue and query is still remains included.. What is the limit of TDS Kent can filter? Just answer this..
Verified Support
Kent RO Customer Care's response, Apr 09, 2019
Dear Sir,

We sincerely regret the inconvenience you have faced. Please allow us some time, we are looking into it with a promise to resolve this quickly.

Regards,
Team Kent
Updated by Mohan128, May 01, 2019
After 9th April, till now there is no update from Kent. They want to leave this case as it is if I don't reply.. When I spoke to your service manager on 10th April, I was informed Kent will be able to filter 2000 TDS but no guarantee.. if you are able to filter the 2000 levels why the hell my machine is not able to filter 1700 TDS. For this, neither I am getting reply not getting any solution. You just want to leave it making me fool by responding to the msgs in consumer forum and won't be doing anything practically..
What do you want to prove and what's your final msg to this hopeless customer?
Is anything you can do to me? Or expect me to leave the case unsolved?
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Please I am Rajibur Rahaman pin code 713140. The service engineer did not Kent cartige and gave other cartige Kent water filter. The service engineer Mobile no [protected]
Kent RO Customer Care's response, Mar 28, 2019
Verified Support

Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [email protected] You may also call us at +91-9278912345.

Regards,
Team Kent
Kent RO Customer Care's response, Mar 29, 2019
Verified Support

Dear Sir,

As we have not received any response from your side, we are closing the ticket. Please let us know in case you need any further assistance.

Regards
Team Kent
Still you would like me to allow some more days?
Why this much time is required to answer my query?
My dear Kent team,
Whatever you tried till today was just an escape activity..I asked you the TDS level Kent can filter which you are not at all replying to..
Today your service person came to my house for servicing the equipment but asked service charge Rs300/-. I denied to pay the same as my product is under 4 years free service. He did not accept it as he asked me 4 years free extended service certificate which I don't have. What I knew as of now was just downloading the app will activate the free service for 4 years and nowhere it was mentioned that I should get certificate.. Even area service manager denied to do as the service request must come through the app only. If it is so, why the hell I received the message that I need not to pay any service charge. Finally he left without doing any service even though I called service manager who was in brutally defensive mode and not even spoke to me loyally..
Ok..I don't want unnecessary arguments.. My issue and query is still remains included.. What is the limit of TDS Kent can filter? Just answer this..
Kent RO Customer Care's response, Apr 9, 2019
Verified Support

Dear Sir,

We sincerely regret the inconvenience you have faced. Please allow us some time, we are looking into it with a promise to resolve this quickly.

Regards,
Team Kent

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    Kent Ro - water taste getting changed frequently