[Resolved]  Kent RO — water taste getting changed frequently

Mar 25, 2019

Updated by Mohan128 Dear Kent team, today your service technician called for regular service but did not guaranteed issue resolution..
I want to know what is the maximum TDS level that Kent can filter.. Because I don't want to spend any additional amount on membrane change and all as membrane had been changed 2 times in the span of 10 months but the reliability stood for not even 2 months. So I don't have any trust in spending additional 4000/- for membrane change which is not even guaranteed for at least 1 year.
I just want to know what is maximum TDS that Kent can filter.. My query is very simple.. Repeating I don't want free services which won't solve my purpose. Just reply with TDS limit that Kent can filter.. based on your confirmation I will think for a new purchase as I understood completely by making me fool with useless free service..

Mar 25, 2019

Updated by Mohan128 Pls don't Mark it resolved until I got an answer.. I lost hopes in resolution of the issue but I eagerly want to know TDS limit that Kent can filter..

Mar 25, 2019

Updated by Mohan128 Nothing is closed..I did not receive any solution.. How come the ticket has been closed? And you did not reply the limit of TDS level that Kent can filter. Why are you not replying? On what basis you closed the ticket? Or since you are bigger brand in market and you think no one can question you. Is this the ethics that your organization following? Pls reply

Mar 25, 2019

Updated by Mohan128 Or if you satisfy in completion of service, I don't mind. But ultimately my issue should be resolved with promised TDS value that your product can be reliable in written. I repeat in written.

Mar 31, 2019

Updated by Mohan128 What is the status?
Why are you not able to mention TDS level filterable by Kent?
What's rocket science involved in it?
It's just simple query and you should be able to respond with the help of your state of art R&D experts.

Apr 06, 2019

Updated by Mohan128 Still you would like me to allow some more days?
Why this much time is required to answer my query?

Apr 08, 2019

Updated by Mohan128 My dear Kent team,
Whatever you tried till today was just an escape activity..I asked you the TDS level Kent can filter which you are not at all replying to..
Today your service person came to my house for servicing the equipment but asked service charge Rs300/-. I denied to pay the same as my product is under 4 years free service. He did not accept it as he asked me 4 years free extended service certificate which I don't have. What I knew as of now was just downloading the app will activate the free service for 4 years and nowhere it was mentioned that I should get certificate.. Even area service manager denied to do as the service request must come through the app only. If it is so, why the hell I received the message that I need not to pay any service charge. Finally he left without doing any service even though I called service manager who was in brutally defensive mode and not even spoke to me loyally..
Ok..I don't want unnecessary arguments.. My issue and query is still remains included.. What is the limit of TDS Kent can filter? Just answer this..

May 01, 2019

Updated by Mohan128 After 9th April, till now there is no update from Kent. They want to leave this case as it is if I don't reply.. When I spoke to your service manager on 10th April, I was informed Kent will be able to filter 2000 TDS but no guarantee.. if you are able to filter the 2000 levels why the hell my machine is not able to filter 1700 TDS. For this, neither I am getting reply not getting any solution. You just want to leave it making me fool by responding to the msgs in consumer forum and won't be doing anything practically..
What do you want to prove and what's your final msg to this hopeless customer?
Is anything you can do to me? Or expect me to leave the case unsolved?