[Resolved]  Kent RO — Work and unethical behaviour of Technicians

Address:Hassan

I raised a service request[protected] as there was leak observed. The Technician from Water care visited and replaced SV coil and the leakage stopped. But immediately a vibration and Nosie started which was not there earlier Additionally the machines started to restart multiple times automatically. I immediately Communicated the issue to the technician but he visited 2hrs later and said the my SMPS has issues and has to be replaced and I have to pay additionally. When I opposed to pay him he removed the already replaced SV coil and left. I complained to the customer care and inturn the Area manager Naveen did not even listened to my side of the issue he just said that " whatever technician says is the final word and he cannot trust me" and took side of the Franchise.

This is the worst customer service which I have ever witnessed till today.

I need higher authority contact so that I need proper resolution .
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Jul 5, 2022
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
May 24, 2022
Kent RO Customer Care's response
Dear Customer, we sincerely regret for the inconvenience you have faced. Our service team will get in touch with you shortly with an update on this concern. Regards, Team Kent
Verified Support
Jun 01, 2022
Kent RO Customer Care's response
Dear Customer, we've been updated by our team that your concerns have been addressed. Thank you for your support. Regards, Team Kent
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