Kent RO — Worst Customer Service | Request ID : [protected]

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi Team, Its not even a Month, Kent Purifier is Not Working now. It takes a Week for your Customer Care to Pick up the Call so as to Log the Call. After they Pick Up the Call, Now there Servers are not working so they Cannot Log this Call. Again it takes 2-3 Days for Customer Care to Pick up the Call and Register our Request. After Registering we got no Message for Request ID and after 3 days one Engineer comes and asks money for Replacement of Adaptor which is still in Warranty. Now we Log the Call again and we get a Request ID : [protected]. Person Named Mohit comes after 1 Day and asks for Bills and Installation Date. We gave him Warranty Card, He says there is no Installation date on warranty Card & he Confirms that its our Fault if Installation Engineer can't put Installation Date on Warranty Card. Now, We get to Know that this Kent Purifier is not even Registered in Your Records & its again Customer's Fault ? Machine Number : KR[protected] Its About to be 3 Weeks we are not able to get any Positive Response from your Side. In Case I don't See any Response by Tomorrow, You will force me to Raise Grievance Against this Request in Government Records. Kindly Provide the Valid Support.