[Resolved] Kent RO — worst service of kent ro water purifier

Srinivas Bodduluri

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

Hi
I am using kent ro grand plus. Every year they will ask to replace all the filters, motor and smps.
The maintainance amount is too much and every year they make sure to collect minimum of 6000 maintaiance bill. I have replaced all the filters 2 months back by paying 5500. Machine stopped working again since last 2 days. Kent technician visited and advised to replace the motor pump. (Cost 2400+300=2700). I have already replaced the pump within 1 year. Looks like for all the parts the waranty is 3months irrespective of the cost.
They always want to replace parts. The word "repair" is not in their dictionary. Pathetic service.

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Nov 12, 2019

Complaint marked as Resolved

Kent RO customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2019

Kent RO Customer Care's response Dear Sir,

We are sorry for the unpleasant experience you had. Your complaint is under process. Kindly cooperate with us. Our service team will get in touch with you shortly with an update on this concern.

Regards,
Team Kent

Verified Support

Oct 09, 2019

Kent RO Customer Care's response Dear Sir,

As per feedback received from our service team your service concern is resolved now & the product is working fine. Please let us know in case you need any further assistance.

Regards,
Team Kent