[Resolved]  Kent RO — Wrongly charged with duplicate materials

Address:Golaghat, Assam, 785621

My name is anup agarwalla, i am using kent grand plus water purifier. Few days back my purifier was giving some problem so i went to kent service center at golaghat, assam. On 6th of august the service engineer came to my place and checked my purifier they changed some candle some parts and they also changed the pre sediment filter candle, then i asked the price of the candle they told me rs.500, then i told them to change the complete filter which i remember it cost around rs.700, then they told me that it cost now rs.1300, and chance they changed the duplicate sponge candle and charge me rs.500, which i think should cost around rs.60 to rs.70. They told its an original kent product. The parts they changed is also it think is in good condition. They also changed the wire harness and charged me rs.250.
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Sep 23, 2016
Complaint marked as Resolved 
Kent RO customer support has been notified about the posted complaint.
Verified Support
Aug 17, 2016
Kent RO Customer Care's response
Dear Mr.Agarwalla,

we deeply regret the inconvenience caused. We have shared the same with our concerned department. Someone will contact you shortly.

Warm regards,
Team Kent
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