Kent — Very very poor service received from kent. Disgusting... Making fools to its customer.

Address:	Khordha, Odisha, 751017
Website:	www.kent.co.in

Sir,
We have purchase a kent mro prime,
Machine no: kr[protected] on 22.02.2015 at cuttack.

Our utilization is also very negligible as we are only 2 members in our family. So, now presently we shifted to bhubaneswar from cuttack and the purifier was installed by the kent service engineer on around 20-25th jan, 2016.

Now on 7th feb, 2016 the kent got switched off automatically. We dont know the reasons behind it. But we are very much hurt by incident. Because why a person purchase a high quality high priced purifier from a branded company, why, so that he can utilize it for a long period without any problem.
But no, your product doesn't meet our satisfaction. We called the kent engineer through your toll free no., he came and informed us that ur choke and power supply (Smps) both are damaged.
You say how u feel by hear this, only just a year and few days completed our product has two damaged units. So, we dont know anything whether it covers in our warranty or anything else. We need our product repaired soon and without any obstacles. So please cooperate with us and think from ur heart not mechanically and waive the repair/service cost and as well as replace the product.

Thank u