Kent Water Softener — Pathetic service | |||||
This is regarding my kent autosoft water softener was overflowing and i had lodged a complaint with the request of sending some technician with sound knowledge of the same. A person came and resolved the issue but after that within 10 days the overflowing of water again started. It is pathetic to even imagine that such a reputed company like kent cannot have a full proof service providers who can actually have the proper knowledge about the company's product and on how to provide effective service. This complaint number i lodged today morning and i requested that the person assigned for the job should have proper knowledge of the softener. But yet again a flaw in the system where the person whose number i was provided said that he does not know anything about softeners and he will not come for service. It was an emergency where the tank is overflowing and still i am helplessly waiting for a technician who can help me I am working for a government organisation and know that what is the importance of providing proper service and feedback. I hope that some immediate action is taken and i am informed about it immediately. It is a harassment to deal with such service providers and to regularly face such problems at home. Was this information helpful? | |||||
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Kent RO customer support has been notified about the posted complaint. | |||||
 2 Comments | |||||
Comments
Hi team,
No response received till date. This is heights of poor services. Already lodged a complaint still no one bothered to call or address the problem. This is the condition of services from such a high grade prestigious company pan India. Such a shame on Kent and its service team. I hope I get to meet the service heads of the company and let them know the sorry state of the service team. Selling such a complicated water softener is easy but maintaining and servicing is not easy and the true value of a company comes out in this aspect and I am sorry to say that Kent has miserably failed in this.
Still hoping to getting a response.'
Dr. Saurav Kariwala
service No.[protected]
No response received till date. This is heights of poor services. Already lodged a complaint still no one bothered to call or address the problem. This is the condition of services from such a high grade prestigious company pan India. Such a shame on Kent and its service team. I hope I get to meet the service heads of the company and let them know the sorry state of the service team. Selling such a complicated water softener is easy but maintaining and servicing is not easy and the true value of a company comes out in this aspect and I am sorry to say that Kent has miserably failed in this.
Still hoping to getting a response.'
Dr. Saurav Kariwala
service No.[protected]
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we deeply regret the inconvenience caused. Please share your contact details with us at [protected]@kent.co.in. We will get in touch with you at the earliest.
Warm Regards,
Team Kent