Kerala State Electricity Board [KSEB] — Complaint against charging an exorbitant bill for July 2021

From,
Deepthi Jose,
House No: 31/1024D [53/353]
Pandarikunnel House, Rail Nagar 1,
Ponnurunni, Vyttila P.O., Ernakulam, Kochi 682019.

To,
The Chairperson,
Consumer Grievance Redressal Forum,
KSEB, Kalamassery, PIN 683503.

Sub: Complaint against charging an exorbitant bill for July 2021.

Dear Sir,
My Consumer No :[protected]
Bill No :[protected]
Dated : 17/07/2021
Bill Period : 20/05/2021 to 17/07/2021
Amount : 9344/- [Nine Thousand Three Hundred and Forty-four only]

I am writing this complaint against charging a bill on me for July2021, which is exorbitant and unbearable to me. I took up this matter on 17/07/2021 itself, the same day of billing done by your meter reader with your billing section office in Vyttila. I was told to pay a part payment now and the balance amount to be paid in instalments with applied interest rates. They have offered me three instalments and I need to pay in full along with future bills.

When I contacted the meter reader, I was told my pet dog was not on leash and he did not take the meter reading instead applied the board’s rule of thumb and raised the bill on me along with the previous month’s calculation.

My husband and my children mostly are at home and did not move out of our house because of Covid restrictions. I am still at a loss to understand why your meter reader did not call for one o[censored]s if our pet dog was so scary to him?

Please note, I cannot afford to pay such a huge amount without a valid reason or a mistake from my side. Your meter reader has created this huge bill for me by mentioning ‘door lock’ at his will. Why should I pay such a huge bill even though our consumption is just average.

I am copying this complaint to all your officers to seek justice and may be at some level of hierarchy, the officer will have a soft heart as he is dealing with a humanlike him.

I am sure you will have a relook into my bill calculations once again as this is not because of our consumption and go by the meter reading done promptly in every bill cycle in future and not by wimps of the meter reader.

Awaiting to hear from you soon…

Thank you… Yours faithfully,

Deepthi Jose,
[[protected]]
Vyttila,
22/07/2021