Kerala State Electricity Board [KSEB] — Manipulation towards kseb electricity charges payment of rs 2117 vide receipt no[protected]

Address:	Thiruvananthapuram, Kerala, 695008
Website:	www.kseb.in

Sir,
I am writing this letter with reference to my previous letter stating misrepresentation observed in kseb bill no[protected] dated[protected] and events that occurred later. After me taking the matter voluntarily to kseb office to enquire about the matter, i had a bitter experience with the senior superintendent, kseb beach section who oversees the billing. He refused to cooperate and help to resolve the matter, instead he kept on proclaiming that he had not send for any arrears to anyone under the section thus leaving me no option but to silently leave the office.

In kseb demand/disconnection notice the have split they total amount as electricity charges –rs 2117, arrears-rs.1086 and surcharge –rs.64. I have already paid the electricity charges of rs.2117. As of 15-june-2017, when i checked my current payment of electricity charges of rs.2117 on kseb website, i am disappointed to observe that my payment was again split as arrear charges of rs 1150 and electricity charges of rs.967 without any information.in the website they show pending charges on electricity as rs.1150. I doubt their intention as to threaten me and compel me to pay their baseless arrear charges which they have not yet justified. I doubt whether they go for a disconnection by doing such manipulation towards payment and force me to pay what they call arrear. I would like to know how arrear arise all of a sudden out of nowhere when you have paid all the bills on time. No one can accept baseless charges when it appear one fine morning without revealing its source.

I would like to inform that i am a retired ailing person and not a techie to browse all these information online. I have taken my son s help in getting suitable information from kseb website online. I also take this opportunity to inform that i am not financially sound to pay any advances as done by kseb before for april 2016 bill payment. It’s disappointing that a consumer is not made aware of how his hard earned money is utilised during bill payment. I like to represent all those consumers who are exploited in similar manner.

I beg your attention to protect the rights of consumer and help a loyal consumer who has never defaulted reasonably. I humbly request you to investigate the matter in detail and produce a prompt solution asap. I also request you to extend the disconnection date for a convenient period till the matter is resolved, having paid all the charge of electricity till date as per electricity act 2003, section 56.