Kerala State Electricity Board [KSEB] — Misrepresentation observed in kseb bill no[protected] dated[protected]

Address:	Thiruvananthapuram, Kerala, 695007
Website:	wss.kseb.in/selfservices/wssloginUser.do

Sir,
I am writing this letter with reference to kseb bill no[protected] dated[protected]. I am surprised to observe an additional arrear + surcharge apart from my bimonthly consumption bill in the demand /disconnection notice for the month june-2017. There were no precise explanation by the spot biller regarding the same. On further checking the previous bi monthly demand /disconnection notices, i have not observed any arrears. I have paid all the bills till date, including current consumption bill for the month june 2017 of rs 2117, within the disconnection date and has never paid any penalty for failing to pay on time.

On checking the kseb online services for verification of kseb bill no[protected] dated[protected], i am surprised to observe misrepresentation in the bill claiming arrears for a bill no[protected] dated[protected] for rs 4021.00 generated by mrs. Remadevi p n[protected]. But for the same month i received a manual demand /disconnection notice with bill no[protected] generated by spot biller joseph v l. As usual i paid the bill for the month april, 2016 on 12-april-2016 vide receipt no c[protected] by the cashier manoj s babu[protected]. But to my surprise now i observe that the billing was misrepresented as for a payment towards a bill no[protected] for rs 1415 and towards advance of rs.2607 without informing me at the time of payment. On checking with kseb web service in payment details for the bill verification for the month april, 2016 it is observed that my payment of rs.4022 was taken for another bill no[protected]. So for the same month of april 2016 there were three bills generated for the same month for the same consumer for same amount with three different bill nos namely bill no[protected] generated by spot biller joseph v l, a bill no[protected] dated[protected] for rs 4021.00 generated by mrs. Remadevi p n[protected], bill no[protected] by online services respectively and finally payment towards bill no[protected] for rs 1415 and towards advance of rs.2607 by the cashier manoj s babu[protected] without any information to consumer. This calls for a clear suspicion of some kind of manipulation. On kseb web services it is found that i have two consumptions of 425 kwh and 633 kwh for the month of june 2017.

I would like to inform that i am a retired ailing person and not a techie to browse all these information online. I have taken my son s help in getting suitable information online. I also take this opportunity to inform that i am not financially sound to pay any advances as done b kseb before.

I beg your attention to protect the rights of consumer and help a loyal consumer who has never defaulted reasonably. I humbly request you to investigate the matter in detail and produce a prompt solution asap. I also request you to extend the disconnection date for a convenient period till the matter is resolved, having paid all the charge of electricity till date as per electricity act 2003, section 56. I will be forced to take the issue with consumer court if the matter continues to remain unresolved.

Place:vettucaud, trivandrum your s faithfully,

Enclosures:
1. Demand disconnection notice for the month of june 2017 with bill no[protected] dated[protected]
2. Kseb online payment –transaction details for the month of june 2017 with bill no[protected] dated[protected]
3. Demand disconnection notice for the month of april 2017 with bill no[protected] dated[protected]
4. Kseb online payment –transaction details for the month of april 2017 with bill no[protected] dated[protected]
5. Kseb website copy of two consumptions of 425 kwh and 633 kwh for the month of june 2017
6. Website copy of bill no[protected] by online services for the month of april 2016
7. Bill no[protected] dated[protected] for rs 4021.00 generated by mrs. Remadevi p n[protected] for april 2016
8. A manual demand /disconnection notice with bill no[protected] generated by spot biller joseph v l for april 2016
9. Receipt no c[protected] by the cashier manoj s babu[protected] for april 2016