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Kerala State Electricity Board [KSEB]

Kerala State Electricity Board [KSEB] — Online payment failed, but no refund

I made a payment on[protected]consumer No[protected]through Quick pay of KSEB. The payment failed but I didn't get my money back. I contacted the customer care more than 15 times and mailed the issue to [protected]@gmail.com. Still the issue is pending.
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Still the issue is not solved
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    Kerala State Electricity Board [KSEB] Phone
    +91 47 1255 5544
    Kerala State Electricity Board [KSEB] Address
    Vydyuthi Bhavanam, Pattom, Thiruvananthapuram, Kerala, India - 695004
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