Kerala State Electricity Board [KSEB] — Paid to change stay wire. No action taken even after 1 month and 20 days

Address:

Muttungal section, kozhikode district

Sub engineer visited my home and showed me a place where the wire can be replaced and I paid 1643. But when workers came, said it can not be moved to the agreed place.
It is fine if it is technically not possible. But the money should be returned.
I visited the office once and an engineer said to check with an other engineer giving his contact number. I have been calling him at least once a week for last more than a month. Every time he says he is busy and will visit and decide.
Here I am raising a complaint as it's been already 1 month and 20 days and no service extended to me. Please find below the details of bill and section

Section: 6625 - Muttungal
Receipt number:[protected]
Receipt date:[protected]