Kerala State Electricity Board [KSEB] — payment theft

Address:

Kulapully, 679121

They are all theives sitting in the office. Payed the amount successively through their online portal, then after 2 weeks they came and asked for paying bills, we've already paid, then they said to pay from their office. Or their server may have severe problems, that is i've already paid, and all process from debit card number to otp completed, then showing message on my phone that the money have accepted... And they haven't got it.!
I really don't know what happened?. Now we have to pay the double amount.
Hell with these guys...