Kerala State Electricity Board [KSEB] — regarding exorbitant bills levied by kseb

Address:

Kollam, Kerala, 691006

Respectfully submitted before
The chair person,
Consumer greivance redressal forum,
2nd floor vyduthi bhavanam,
Kottarakkara – 691 508.
From
Mary magdaline yesudas,
Sea view,
Beach road, kollam – 691 006. Mobile number-[protected]/[protected]/[protected]
(Kseb cantonment code - 4558 consumer no.[protected]

Sir,
Sub: complaint regarding an exorbitant short assessment bill levied along with my kseb bill.
Ref: bill no.0832225 worth rs. 5317/- issued on 27.11.2017
It is hereby brought to the notice of the hon’ble forum that i am extremely aggrieved to receive a bill from kseb, kollam termed as ‘short assessment bill’ amounting rs. 5317/- along with the normal demand notice (Issued every two-monthly) worth rs.3330/- (Totaling rs. 8, 647/-)
The above mentioned short assessment amount is not at all on par with our usages. The grievance about the repeated exorbitant bills we received was complained to the asst engineer, kseb kollam in writing during april 2015 &feb 2016. (There records are still in their office). The then asst. Engineer, mr babu, had inspected my home in view of my repeated complaints found out that our domestic connection is not using any gadgets that warrants huge amounts as electricity bills.in view of our repeated greivence for the same he gave instructions to replace the faulty meter and initiated other corrective measures also.

Thus due to the functioning of a faulty meter and its consequences we were paying huge amounts as bill payment to the kseb for the past couple of years (Refer previous bills)
Now after two years, the kseb unnecessarly charged us rs.5317 for none of our fault. (Bill details in the foresaid reference) hence i gave a complaint to the asst. Executive engineer on[protected] for which they explained that this amount is due for us as per their audit report.
The bill clerk displayed a page of that audit report in which this particular amount was mentioned. The calculation of the same was purely under a presumption. Had it been the level of reading when the meter is functioning then the actual amount when the meter is not functioning will be ‘so & so’ this calculation that we might have consumed this much units is ridiculous and these type of assessment kseb is likely to enforce in future was never intimated to the consumer at any point of time all that what the kseb, kollam had done for my recent complaint is that they just granted four instalments to pay that amount. Hence i had made an online payment of rs. 4660/- (Demand notice amounting rs.3330+rs 1330 which is the first installment). Hence i request this honourable forum to waive off the unjustified short assessment bill.
Dated this on the 5th day of december 2017

Thanking you,
Yours faithfully
Sd/-
Mary magdaline yesudas