Kerala State Electricity Board [KSEB] — Unhelpful ,very unprofessional and rude staff member at Chakkarakal Kseb

Address:

Sakthi Vihar, kanhirode

Called up Chamkarakal KSEB to raise my concern as the power went off in our house last night at 1:30. The staff was extremely rude and unprofessional. I called them around 7 to tell them that my neighbourhood houses have power and this failure is effecting only our house. Staff initially said someone will be attending soon. I waited and until now at 9:50 noone has attended yet. I called again and they said its kerala and this happens on a normal basis when it rains. There is no need to call hundred times. Seriously is this how you acknowledge the concerns. What a pathetic service providers are they? Being an Australian citizen and coming here to visit my family i feel so ashamed that this is the condition of this nation. Forget about customer service, isn’t there a duty of care to the people? Should we be calling electricity minister for this issue as now the kseb cannot help?
I can imagine why westerners always say about their bad experiences in india . I see myself now. We cannot even resolve a small issue.